We handle each order individually. Prints are sent to production two days after you place your order. That gives us a day to pull the master slide or digital image and a day to make it the best it can be, and we do that with every order, individually, by hand.

From there, your order will be handled by our host/partner SmugMug. If you're in any way unhappy with your prints or gifts, you'll get a prompt reprint or refund your order, whichever you prefer. Just email us or help@smugmug.com within 30 days of receiving your order.

SmugMug contracts with ezprints, a digital imaging service company in Georgia, USA, for prints. EZ Prints uses Kodak Glossy, Matte, and Lustre papers.

Glossy: printed on coated paper with a very smooth, shiny reflective surface. Glossy finishes have a high-contrast appearance and look slick to the touch when not under glass. This finish has an excellent dynamic range and color - slightly more "pop" than the matte paper, though less noticeable once framed. Photos will have a shiny finish, colors will be vibrant, and images will be crisp and sharp.

Matte: matte finishes have a very smooth, non-glare surface. Matte finishes have a lower-contrast when printed and are often used to enhance the texture of a print. Fingerprint and smudge resistant, and works very well with black and white photos. Much less glare than with glossy.

Lustre: lustre is our premier paper offering, and is considered more of a professional-grade paper. Lustre has a slight gloss with a subtle, often pearl-like texture. Lustre paper has a deeper color-saturation than matte, has a higher contrast and is thicker than consumer paper.

KODAK Endura (Lustre) and Edge (Glossy, Matte) papers are designed to last for generations. KODAK's tested light-keeping is equivalent to 100 years before noticeable fading occurs in a typical home display, and over 200 years in dark storage.

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